Customer Service Technician


Job Details

Job Title

Customer Service Technician




Orange County Metro Area



Primary Background




Job Number

JN -052024-2848


Certis Solutions is seeking a qualified Customer Service Technician in the Orange County, CA area.

Pay Range: $23-28/hr

Must Have Qualifications

  • Associate’s degree (A.A. / A.S.) or equivalent from a two-year college or technical school; or one year related experience and/or training; or equivalent combination of education and experience.
  • Proficiency in Microsoft Office; spreadsheet software; inventory software; order processing systems; project management software; manufacturing software; and contact management systems.

Top Skills / Key Job Responsibilities

  • Equipment Testing and Troubleshooting: Perform tests using specific procedures, measuring instruments, and computer programs to ensure optimal equipment performance.
  • Documentation: Document test results and maintain customer records.
  • Customer Service and Sales Support: Assist in achieving sales goals through effective customer service, understanding customer needs, and maintaining quality relationships.
  • Coordination and Communication: Work closely with customers and project teams to ensure accuracy and compliance.
  • Problem Solving and Process Improvement: Address customer inquiries and complaints promptly, resolve issues ensuring customer satisfaction, and contribute to the development of test procedures for new and existing equipment.

Additional Details

  • Language Skills: Capable of analyzing and interpreting business documents, writing reports, and effectively communicating with clients and the public.
  • Math Ability: Competent in calculating discounts, interests, proportions, and applying basic algebra and geometry.
  • Reasoning Ability: Ability to solve practical problems and deal with diverse conditions in environments where only limited standardization exists.


  • Candidates who demonstrate a strong work ethic, detail orientation, and the ability to work independently.
  • Excellent time management and organizational skills.
  • Strong technical, oral, and written communication skills.
  • Ability to multitask effectively and maintain high levels of professionalism in customer interactions.
  • Preference for candidates with prior biological construction monitoring experience or those who hold Scientific Collection Permits and Endangered Species 10(a)(1)(A) permits.