Certis Solutions is seeking a qualified Customer Service Technician in the Orange County, CA area.
Pay Range: $23-28/hr
Must Have Qualifications
Associate’s degree (A.A. / A.S.) or equivalent from a two-year college or technical school; or one year related experience and/or training; or equivalent combination of education and experience.
Proficiency in Microsoft Office; spreadsheet software; inventory software; order processing systems; project management software; manufacturing software; and contact management systems.
Top Skills / Key Job Responsibilities
Equipment Testing and Troubleshooting: Perform tests using specific procedures, measuring instruments, and computer programs to ensure optimal equipment performance.
Documentation: Document test results and maintain customer records.
Customer Service and Sales Support: Assist in achieving sales goals through effective customer service, understanding customer needs, and maintaining quality relationships.
Coordination and Communication: Work closely with customers and project teams to ensure accuracy and compliance.
Problem Solving and Process Improvement: Address customer inquiries and complaints promptly, resolve issues ensuring customer satisfaction, and contribute to the development of test procedures for new and existing equipment.
Additional Details
Language Skills: Capable of analyzing and interpreting business documents, writing reports, and effectively communicating with clients and the public.
Math Ability: Competent in calculating discounts, interests, proportions, and applying basic algebra and geometry.
Reasoning Ability: Ability to solve practical problems and deal with diverse conditions in environments where only limited standardization exists.
Preferences
Candidates who demonstrate a strong work ethic, detail orientation, and the ability to work independently.
Excellent time management and organizational skills.
Strong technical, oral, and written communication skills.
Ability to multitask effectively and maintain high levels of professionalism in customer interactions.
Preference for candidates with prior biological construction monitoring experience or those who hold Scientific Collection Permits and Endangered Species 10(a)(1)(A) permits.
